Installation, training and remote support is included as per
our
Wiki page. If more support is required, we can provide this at our
hourly rate, refer to our
Fees.
Remote support service includes:
LEMR service login issues
-
LEMR Client/Server/Portal functionality issues and
troubleshooting
Issues viewing device test reports from LEMR
-
Issues with integration of LEMR into your EMR software
-
Troubleshooting issues with supported medical products'
software or devices
-
Assistance with the use of the supported medical
products
-
Troubleshooting issues related to capturing test data
from supported medical products
-
Troubleshooting issues with patient connectivity to the
supported medical products
-
Identifying/troubleshooting hardware issues specifically
related to the supported medical products
Remote support service does not include:
-
Computer hardware warranty (unless sold to you by
ThinkSmart Health Pty Ltd)
-
Supported or unsupported medical product/device hardware
warranty (unless sold to you by ThinkSmart Health Pty
Ltd)
-
Assistance for medical products/devices that are not
specifically included in your LEMR plan
-
Matters relating to your EMR system which is not related
to the tests which are/to be scheduled on LEMR
-
Resolving software issues not related to LEMR
Support for your IT infrastructure
Support services are available on business days between 9:00
to 17:00 Australian Eastern Daylight Time (AEDT). Support is
not available on Australian public holidays (observed in NSW),
and the days between Christmas and New Year's Day.
Support services can be accessed by calling
1300 822 667 or emailing your
requests to
contact@lemr.com.
We aim to respond to your service requests within 2 business
days during our opening hours.
